Refund policy

McPerry wants you to be satisfied with your purchase. This policy explains exactly how returns and refunds work for orders placed through this store.

Return window

You may request a return within 30 calendar days after the delivery date. To be eligible, an item must be unused, unworn, unwashed, and in its original condition with all original tags and packaging, where applicable.

Items that are clearly marked final sale or are made to your specifications or personalized are not eligible for a change-of-mind return unless they arrive damaged, defective, or incorrect. Nothing in this policy limits any non-waivable rights you may have under applicable law.

How to start a return

Email hello@mcperrywear.com within the return window with:

1. your order number;
2. the item(s) you want to return; and
3. the reason for the return, plus photos if the item is damaged, defective, or incorrect.

We will reply within two business days with return instructions and the applicable return address. Please do not send merchandise to the legal-notice address unless we specifically instruct you to do so. Returns sent without authorization may be refused because some orders are fulfilled by third-party partners.

Return shipping costs

For a change-of-mind return, the customer is responsible for the cost of return shipping. We recommend using a trackable service and retaining the shipping receipt. If we sent the wrong item, or an item arrives damaged or defective, we will provide a prepaid return label or another reasonable return solution at no cost to you.

Refunds

After we receive and inspect your return, we will email you the approval or rejection decision. If approved, we will issue a refund to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Original shipping charges are not refundable for change-of-mind returns. We do not charge a restocking fee. If a return does not meet the eligibility conditions above, we will contact you before taking any action.

Exchanges

We do not offer direct exchanges. If you would like a different item, colour, or size, please return the eligible item under this policy and place a new order through the store.

Right of withdrawal (customers in the EU, including the Netherlands)

If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This right applies in addition to the 30-day return window above, and nothing in this policy limits it.

To exercise it, tell us clearly before the 14 days are up — an email to hello@mcperrywear.com is enough. You may use the model withdrawal form, but you do not have to. You then have a further 14 days to send the goods back.

You may handle and try on the goods as you would in a shop. If you have handled them beyond what is needed to establish their nature, characteristics, and functioning, we may reduce your refund to reflect any resulting loss in value.

We will refund all payments received from you, including the standard delivery cost, within 14 days of being told you are withdrawing. We may wait until we have received the goods back, or until you show proof that you have sent them. You are responsible for the direct cost of returning the goods.

Cancellations, lost packages, and delivery issues

Contact us promptly if you need to cancel or change an order. We can cancel an order only before fulfillment has begun; we cannot guarantee cancellation requests submitted after an order is placed.

If your order arrives damaged, defective, incorrect, or appears lost in transit, email us at hello@mcperrywear.com within 7 calendar days of the delivery date (or the carrier’s last tracking update for a missing package). Include your order number and clear photos where applicable. We will investigate and, where appropriate, offer a replacement or refund.

For questions about this policy, contact hello@mcperrywear.com.